RETURNS POLICY

We fully understand that from time to time you may wish to return a product to us.

We have a strict 28 day returns policy to enable you to return products to us.  This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) write to us within 14 days stating that you wish to return your order;

(b) we receive the returned product within 14 days following the date in which you state you want to return the product;

(c) the returned product is unused, in its original packaging with labels intact and in a condition enabling us to sell the product as new. This includes all luxury packaging.  Damaged luxury boxes will be charged at £10 per box.

UK RETURNS PROCEDURE  **IMPORTANT **

The rights to return the goods to us will and does not apply to bespoke, used or damaged items on behalf of the customer. Please see non-refundable goods below for further information.

1) Please inform us by email that you wish to return your item (info@donnacrain.com) within 14 days of receipt of your order.

2) The item is your responsibility until it reaches us. Therefore, for your protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.  The cost of returning the item to us is your responsibility.  

INTERNATIONAL/OVERSEAS RETURNS PROCEDURE **IMPORTANT**

If you are an international customer, you have 21 days (from date of receipt) to return your order. We have extended our standard Returns Policy for international customers to allow for additional delivery times.

Please ensure all packaging is marked "RETURNS ONLY" as we will not be responsible for any import duties.

NON-REFUNDABLE GOODS 

1)  Pierced earrings 

2) Bespoke items (where the design has been customised for you)

3) Items that have had their branding/security tags removed

4) Sale items