Terms & Conditions



These term and conditions apply to the use of this website and by proceeding further and /or placing an order you agree to be bound by them.

1 In these conditions the following terms shall have the following meanings: 
‘Company' means Donna Crain Ltd (Registered Company Number 8031283);
'Customer' means any legal person or body whose order is accepted by the company;
'Order' means an order placed by you via this website, email or phone for one or more products;
'Contract' means any contract for the supply of goods by the company to the customer;
'Goods' means any goods forming part of the contract;
'Product' means any product displayed on this website;
'Website' means www.donnacrain.com and www.donnacrain.co.uk
'You' means a user of this Website
2 Prices
2.1 The prices for the Goods are ex-works and exclude packaging, carriage, VAT and all other taxes and duties.
2.2 The prices for the Goods shall be the price quoted by the company. 
2.3 The company reserves the right to change any price by publishing the amended price on the website.
3 Payment 
3.1 Payment must be made for all Orders prior to despatch of the Order. Payment must be made either by credit card/debit card. No order will be despatched prior to cleared funds being received.
All credit/debit card transactions are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to the Company we will not be liable for any delay or non-delivery.
4 Delivery 
4.1 All Orders are despatched accordingly to the delivery method chosen by you. 
4.2 All Orders are despatched to the delivery address supplied.
4.3  The goods must be inspected when delivered. If any items are missing you must inform us within three working days.
5 Cancellation 
5.1 Customers have the right to cancel a Contract and obtain a refund anytime within 7 days after receipt of the products if they wish to do so by notifying us in writing. This does not apply in the case of bespoke products.
6 Security 
6.1 You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The company will not be liable for any loss or damage, which may arise as a result of any failure by you to protect your password or account.
6.2 We will take all reasonable care, in so far as it is in our power to do so, to keep details of your payment and order secure, but in the absence of any negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
7 General
7.1 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your ID and/or your Personal Information.
7.2 To the fullest extent possible, we can disclaim any and all warranties of any kind (whether express or implied) in relation to the Products. Donna Crains liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Donna Crain or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
7.3 This site is owned and operated by Donna Crain Limited. Unless otherwise specified, all information or materials appearing on this site, including the Donna Crain logo, text, site design, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Donna Crain Limited. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the Company's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.
7.4 The Company reserves the right, without prior notification, to refuse service to any customer or to require verification of information prior to the acceptance of any order. In the event of a product being listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, the Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If payment has already been made for the purchase and your order is cancelled the Company shall immediately credit the amount of the incorrect price.
7.5. The Company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. The sizes and measurements given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
7.6 The Company may at any time terminate or suspend any part of the Service without notice to you.
7.7 The contract between the Company and the Customer shall be governed by and construed in accordance with English Law.
7.8 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


8.1 Buyers are solely responsible for any customs, import taxes, duties and the like that may apply. Fees incurred by us for refusal/non payment of taxes/duties will be deducted accordingly.
8.2 We are not responsible for any delays held at customs.